Refund policy

If, against all odds, your order doesn't live up to your expectations, you have 14 days after delivery to return it.

Before any return, please send a DM on Instagram to @atelier.weaves or an email to contact@atelierweaves.com with:

• Your first and last name

• Your order number

• The product concerned

• The reason for the return

⚠️ Important:

• You must use the original packaging.

• Write your name and order number inside the parcel.

• Returns sent without our return form will not be processed.

Once we receive your request, we'll tell you how to proceed.
After confirmation, unused items must be sent back within 14 days to the following address:

ATELIER WEAVES
12 rue Amiral de Grasse
06000 Nice
France

The customer is responsible for shipping the return. We cannot be held responsible if the parcel is lost.

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Refunds & store credit

• Standard orders (outside promotional events): once the items are received and checked, we refund the amount within 1 to 5 business days.

• Orders placed during promotional events (promotions, sales, special offers): items cannot be refunded. They can only be:

  • exchanged for another size or another available product, or

  • returned for a voucher valid on the whole site.