Frequently asked questions.
Orders, sizing, drops, returns: everything people ask us most.
Orders & shipping
Your order.
Every piece is handmade in France, to order: allow 3 to 4 weeks of making, then 48 h delivery within France. You get an email with your tracking link as soon as it ships.
Your tracking number is emailed to you automatically as soon as your order leaves the workshop. A question before then? Write to us at contact@atelierweaves.com or DM us on Instagram at @atelier.weaves.
In France: €6.90 up to €99, €4.90 from €100 to €199, and free from €200. For other countries, shipping costs are shown at checkout based on your destination.
Yes, worldwide. Outside the European Union, customs fees may be added on delivery.
Products & sizing
Your piece.
The cut is roomy, unisex and has no drawstring: take your usual size. Our model is 6'2" (187 cm) and wears an L. The flat measurements for every size are in the size guide and on every product page.
Machine wash at 30 °C max, inside out, gentle spin. No tumble dryer. Iron at 150 °C max, never on the sleeve.
A print sits on top of the fabric and can fade over time. Jacquard is woven: the design is built thread by thread into the weave. It's more detailed, has texture, and it lasts.
Drops & availability
Releases.
Every collection drops on a date announced in advance, at 7:00 PM CET. Turn on the alert at the bottom of the home page: you'll get an email, and a text on release day.
Create your account and save your payment method ahead of time, then be online a few minutes before 7:00 PM CET. Express checkout (Apple Pay, PayPal) saves precious seconds.
No. Every creation drops in 20 pieces, only once. When it's gone, it joins the archives.
No. To be fair to everyone, we don't take reservations: first come, first served.
Payment & returns
Pay, exchange, return.
Card, Apple Pay, PayPal (including 4 interest-free payments) and Scalapay in 3 interest-free payments, depending on your country.
Before it ships: yes, write to us quickly with your order number. After it ships: you'll need to wait for delivery and then request a return.
You can exchange it within 14 days of delivery, if the size is still available. If not, we'll offer you another creation or a refund. The piece must be unworn and unwashed.
You have 14 days after delivery. Write to us at contact@atelierweaves.com or DM us on Instagram with your order number: we'll send you the steps. All the conditions are in the refund policy.
Contact
Another question?
By email at contact@atelierweaves.com or by Instagram DM at @atelier.weaves. We reply within 24 to 48 business hours.